Frequently Asked Questions
What are the setup fees and monthly costs involved?
Extreme Web Technologies does not charge any setup fees. The full rate charts for available hosting packages are shown on the Web Hosting pages.
How do I set up my email?
Extreme Web Technologies web hosting clients can set up POP Accounts, Forwarders/Aliases, & Auto-Responders in the Web Browser Control Panel that comes with every Extreme Web Technologies web hosting package. This can be done by yourself, and without any assistance from the Extreme Web Technologies staff.
How do I upload my files?
All Extreme Web Technologies web hosting packages allow the usage of FTP, Telnet, File Manager, MS FrontPage, and other web development publishing programs, to upload files to your website.
Is there a trial period or money-back guarantee?
Extreme Web Technologies does offer a 7 day free trial period. However you can request a refund from our support area by submitting a trouble ticket and Extreme Web Technologies may consider your request (after 7 days of free trial). All you will need is a domain for a 7 day free trial. If Terms of Service are violated there is no refund and your account will be terminated.
How fast are websites set up?
Extreme Web Technologies setup's accounts in time of no more than 45 minutes per order. If an order is placed during normal business day hours, orders may be processed in only a few minutes. However your domain names should be propagated through out the World Wide Web. Domain name propagation takes 24 to 48 hours since the time of registration.
Does my website get a control panel?
Yes. Every Extreme Web Technologies web hosting package comes with a web based control panel. The control panel includes many features including; email configurations, mailing lists, pre-installed cgi scripts, databases, chat rooms, and much, much, more...
How am I billed?
You will be notified via email 14 days before due date. Extreme Web Technologies accepts payment through moneybookers - available to anyone in the world and bank transfer. Contact support for more information regarding the bank details and transfer instructions.
Do I need a domain name?
Yes. Domain name is needed before setting up your hosting package.
How much assistance do you provide for my website?
Extreme Web Technologies will assist you with all support for services provided directly through Extreme Web Technologies. Extreme Web Technologies will help you with basic settings for your email software and ftp client, as well as assist you with using the web browser control panel. Extreme Web Technologies is not responsible for teaching you how to use another company's products. Example: Extreme Web Technologies will assist you with the settings for using MS Frontpage, but we will not teach you how to actually use the product itself. You need to contact the software maker in such a situation, who provides tech support for how to use their product. Extreme Web Technologies cannot even attempt to support all the thousands of software products on the market. Extreme Web Technologies will attempt to provide some tech support for the most popular programs our clients use. Extreme Web Technologies is not responsible for assisting with your own programs and cgi scripts. If you choose to install your own programs and cgi scripts on your site, you are responsible fully for installing them. Extreme Web Technologies will provide support for any program or cgi script that we provide pre-installed with your web hosting package. Extreme Web Technologies is not responsible for designing, nor developing, your website, including HTML and/or images. Extreme Web Technologies will attempt to give a quick look at your design/development problem, and offer a suggestion if it is a small issue. Anything complicated relating to design/development is not the responsibility of Extreme Web Technologies. However we do provide design and development services at extra cost.
What if the hardware fails?
Extreme Web Technologies stocks replacement parts for all servers. Hardware failures are uncommon, but they do happen, and are a part of the hosting business. Extreme Web Technologies repairs all failed hardware promptly, to minimize any downtime caused by such.
Are there any hidden costs?
No. All costs are stated plainly on our website. We do not hide fees in fine print, or in our terms of service pages. The only costs that are commonly found to occur beyond your expected flat rates per service, are those due to increased disk space or bandwidth usage. Pricing for such is plainly stated on our website. Extreme Web Technologies very often will allow you to upgrade your packages to the next size up, should you see an increase in disk space levels or bandwidth usage for the current month, and not want to pay for such additional usage. Disk space usage and availability, as well as estimated bandwidth usage, is available to you in the majority of the control panel versions included with the hosting packages.
What is Cpanel? Do you have a Demo?
CPanel is the brand name of the web browser control panel software that Extreme Web Technologies utilizes on its web hosting packages. A demo of the control panel can be found here. We have flash tutorials available at our Demo Center that will guide you through some of the features available on CPanel as well as WHM for our resellers.
What happens if I decide to leave Extreme Web Technologies?
You are free to leave at any time.
Is there a discount if I pre-pay for several months in advance?
Extreme Web Technologies offers 2 months free for all yearly advanced payments. Pay for 10 months of service, and receive 2 months free. All Hosting packages are inclusive of 2 months free.
May I have some examples of some sites hosted by you?
Extreme Web Technologies believes that its web hosting clients details are purely confidential and is not available to the public on its website. But we do show our portfolio and some sites in our portfolio are hosted by us. Portfolio can be found here.
What type of support do you offer? Average Response Time?
Extreme Web Technologies offers support to our clients 24/7 via web based ticket system, email and live support when available. We strive for response times of no more than a few hours. Response times of just a few minutes are quite common during normal business hours. The Extreme Web Technologies administration carefully monitors that the Extreme Web Technologies support staff maintains a fast response time, with courteous and helpful service.
What are the hardware specifications of the servers?
Every server at Extreme Web Technologies has different specifications. Whenever a server reaches what we feel to be the limit, another server is built. Extreme Web Technologies is constantly upgrading the server hardware on our network. If more drive space, memory, or faster processors are needed, they are added in at that time. The average shared server is a QUAD XEON processor system, with 4048MB RAM, and RAID hard drive(s). All Extreme Web Technologies servers run spare hard drives for backup requirements.
Can I have adult content on my website?
No, you can not have adult content on your websites and its against our terms of service (TOS).
May I view your Terms Of Service?
The Extreme Web Technologies terms of service (TOS), including policy and service guidelines, are available online here.
How long have you been in business?
Extreme Web Technologies has been in business since December 10, 2004. Extreme Web Technologies entered the web hosting industry as of that day. (Top)
Do you support International domain names and clients?
Extreme Web Technologies can host all international domains on its servers. Extreme Web Technologies can accept foreign clientele, just please be advised that all correspondence must be conducted in English. The client is responsible for handling the registration process of foreign domain name(s) or Extreme Web Technologies can handle this task on behalf of the client. This must be pointed to name servers on the Extreme Web Technologies network as assigned. Extreme Web Technologies cannot handle the foreign domain registration process for you, due to the fact that we do not speak all of the potential foreign languages that may be involved. Extreme Web Technologies will assist you however, with any technical information need to accomplish this.
How do I transfer my domain name?
Extreme Web Technologies will attempt to file the necessary electronic forms for your domain name transfer. If Extreme Web Technologies is unable to file such with your specific domain name registrar, Extreme Web Technologies will send you instructions on how to do such yourself, including all necessary technical details. Clients may opt not to have Extreme Web Technologies handle the domain name transfer, or to delay doing such, as an option on the web hosting order form required for signup.
What if my site breaks your "acceptable usage policy" rules?
Users' sites may be suspended for violations of policy, or if extreme, or second time offenders, sites may be cancelled. Each occurrence is dealt with on a case by case basis, and we try to work things out with every client. Notifications will be sent, if Extreme Web Technologies takes any action on your account.
What if I want to upgrade my website?
You may upgrade or downgrade your Extreme Web Technologies web hosting package at any time. You will be required to pay the difference in the fee for your current plan, and the plan you are upgrading to, should you decide to choose a larger plan. You will then pay the new fee for the new account package that you select.
How is my website monitored?
Extreme Web Technologies maintains internal and external monitoring systems for every server in the Extreme Web Technologies Data Center . The servers are checked every 5 minutes via network monitoring software. Extreme Web Technologies monitors uptime as well as individual features and services running on each server. Extreme Web Technologies staff is notified via alarms, email, screen pop ups, and paging, if a problem occurs.
What is the uptime?
Extreme Web Technologies strives to maintain a 99.5% network and server uptime service level. This uptime percentage is a monthly figure, and does not include any scheduled hardware/software upgrades, or "Acts of God". Our definition of "Act of God" includes; fire, flood, tornado, earthquake, telco fiber issues (ie...Verizon cutting a fiber line somewhere), backbone peering point issues (ie UUnet having a router go down in Virginia that wipes out internet service for the entire East Coast), hard drive failure (faulty hardware is rare, but cannot be predicted nor avoided), as well as network floods, hacks, and attacks. If Extreme Web Technologies fails to meet it's 99.5% uptime guarantee, and it is not due to one of the above reasons, partial downtime credits will be made available to each client, upon request, on a case by case basis. Extreme Web Technologies does not credit a full month's service if we only have 99.4% uptime. This would not be financially healthy for Extreme Web Technologies, and in turn would only negatively affect the service level Extreme Web Technologies provides to you.
Do you have a Service Level Agreement (SLA)?
The Extreme Web Technologies Service Level Agreement (SLA) are available online here.
What is your connectivity to the Internet?
Extreme Web Technologies provides reliable, scalable solutions for customers of all sizes and services. Located in the carrier-neutral Equinix Chicago Data Center.
Do you have battery backups and generators?
Our Network Operations Center is backed up and protected by UPS (Uninterruptible Power Supply) systems. In a very rare case of utility outages, our auto-start generators start automatically, taking over for the UPS system and supplying all necessary power for our Network Operations Center . APC, Tripp-Lite, & Liebert UPS Systems provide the power backups, along with Kohler generator systems.
What if the server my website is on gets hacked or attacked?
Individually hacked websites are rare. If such occurs, usually they are a target for a reason; hate sites, pirated software etc. Extreme Web Technologies does not host such websites. If such materal is found on a Extreme Web Technologies server, it is deleted immediately and the user's account cancelled. Usually the target is the whole server itself. Hackers usually go after a server just to say that "they did", or to use the server to bounce off of to hack something more important. Rarely are any users' files on the server damaged, erased, or modified. For this reason, once a hacker is detected, a server can usually be cleaned up and the hacker locked back out within a matter of hours. At that time the server is restored to full security levels, as if the hack has never occurred. Most hackers get into a system through valid user accounts. We recommend you use complicated passwords for your account. Extreme Web Technologies strictly reviews all orders for new clients, to make sure they are legitimate. Unfortunately, some fake orders do get through the system, and that is one way a hacker can gain initial access. Extreme Web Technologies runs security checks on the servers daily, so even if a hacker does get in, they are found and dealt with quickly. Most hackers are not malicious; they are just playing or testing their abilities. If an individual attacks the whole Extreme Web Technologies Data Center , measures are in place to cut off such floods and attacks automatically at the backbone level and the router level. Extreme Web Technologies also uses firewall technology to fend off most common methods of flooding and attacks to the network.
How is extra bandwidth billed?
Extreme Web Technologies maintains software on every server and on the switches to monitor individual website usage and server-wide usage. Bandwidth is billed per Megabyte (MB) over your monthly allocation, rounded up to the nearest Megabyte. If you want extra bandwidth in MB, Extreme Web Technologies provides that at an extra cost. Please note that 1000 MB = 1 GB when hosting with Extreme Web Technologies.
What is included in my hosting package?
Whatever you see on the hosting page is provided with your hosting package. View complete list of features provided here.
Can I host more than one domain name per account?
Extreme Web Technologies charges additional fees for every (Extra) Additional Features (some are included for free) domain name you point to your hosting server. Parked domain names do not receive a control panel of their own. Extreme Web Technologies usually recommends the very inexpensive "Small" accounts. Due to the fact that they come with their own control panel functionality. Additionals Features are provided here. (Top)
Why should I choose Extreme Web Technologies as my webhost?
Simple. Extreme Web Technologies maintains one of the most feature rich hosting packages on the market, so advanced that many hosting companies cannot compete. Extreme Web Technologies offers Cpanel on it's packages, the premier software in the business. (Top)
How do I get started?
Simple! Just fill out one form.the Hosting Order form! You will receive details shortly afterwards about how to proceed with your new Extreme Web Technologies Web Hosting Account. Click here to get started.